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(FoxNews) Now that the Thanksgiving holiday travel rush is over, it's a good time to remind readers the extent of what the airlines get away with when it comes to customer service.
On July 26, 2011, Eugene, Ore. resident Julie Smithmart purchased an airline ticket from US Airways. What she ended up with was a "code share" ticket on United Airlines for travel on December 25, 2011 (Des Moines to Eugene, Ore. with a connection in Denver), returning on December 31, 2011.
On Sunday November 13, 2011, she logged into check her arrival time in Eugene. Instead of a confirmed reservation she discovered that her Des Moines to Denver and Denver to Des Moines legs had been cancelled.
US Airways didn't notify her of this.
After over three hours on the phone with US Airways and United Smithmart was able to rebook flights, but was forced to change her return date to January 2, 2012.
"I have requested some kind of compensation for my additional vacation days lost, hotel, food, and rental car expenses," she says. "But I was told take this or get a refund of my ticket and rebook at my expense at a much higher fare on another airline with two changes of plane." Read full story at Fox News...
